If for any reason your Verilux® product fails to meet your expectation, we will refund 100% of your purchase price within 30 days of purchase.
The product must be returned in the original packaging and in the original condition that it was delivered to you.
Returns over 30 days from the date of delivery may not be accepted. Please Contact Us with any questions or concerns.
Exchanges can be processed within the above guidelines as well. Please note, they will be separate transactions.
Products must have been purchased directly from Verilux® for refunds or exchanges. Credits or exchanges through one of our valued resellers must be initiated through the company where the sale originated.
To help facilitate the process, please contact us for return instructions. Return processing times may vary; we will make every effort to expedite your return as quickly as we can. Your cooperation is very much appreciated!
Items ordered through Verilux® and received damaged or defective will be replaced at no cost to you. And remember, Verilux® Customer Service is available for consultation regarding any issues from other authorized resellers. We may be able to help!
Please contact Customer Service via our online customer service form on our Contact Us page or by phone at 1-800-786-6850.