Your happiness and trust in our brand are very important to us. If for any reason you are not satisfied with your purchase we ask that you please contact our support team to allow us the opportunity to help improve your experience.
Our products are backed by our 60-day money-back guarantee. If you have purchased a Verilux product or accessory from verilux.com within the last 60 days and would like to return it, simply contact our customer support team to receive a full refund of your purchase price, less shipping and handling costs.
Returned items must be in new, unused condition, and shipped back in their original packaging.
The customer is responsible for the return shipping fees. Refunds are usually processed within 5 to 7 business days.
CONTACT INFORMATION
For fast, courteous service, please call our Customer Support Team. If you prefer, you can also email or complete our online form, and we will respond to your request within 24 hours.
Phone: 1 (800) 786-6850 (Available Monday-Friday, 8 am PST to 5 pm PST, excluding holidays and weekends)
Email: hello@verilux.com